1. What information we collect
We may collect the following personal information:
- Full name
- Contact details (email, phone number, address)
- Date of birth
- Emergency contact details
- Health and fitness information (e.g. injuries, goals, body scans, progress data)
- Membership and attendance records
- Payment and billing information (processed via secure third-party providers)
- Communication history (emails, messages, enquiries)
- Website and app usage data (cookies, IP address, analytics)
2. How we collect your information
We collect your information when you:
- Sign up for a membership, trial, or promotion
- Complete forms on our website
- Use our booking platforms or mobile apps
- Attend classes or interact with our coaches
- Contact us via email, phone, or social media
- Engage with our website or advertising
3. Why we collect your information
We collect and use your information to:
- Provide and manage your membership
- Deliver coaching, training, and support services
- Monitor your progress and personalise your experience
- Process payments and manage billing
- Communicate with you (including updates, reminders, and promotions)
- Improve our services and customer experience
- Ensure the safety and wellbeing of members
4. Health information
As part of our services, we may collect health-related information, which is considered sensitive under New Zealand law.
- This information is collected only where necessary for your training, safety, and results.
- By providing this information, you consent to its use for coaching and service delivery.
- Access to this information is restricted to authorised staff only.
5. Sharing your information
We may share your information with trusted third parties where necessary, including:
- Booking and membership platforms (e.g. MindBody)
- Access control systems (e.g. Kisi)
- Payment providers and billing systems
- Email, SMS, and marketing platforms
- Professional advisors (e.g. legal, accounting)
We only share what is necessary and ensure appropriate safeguards are in place.
6. Storage and security
- We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
- Your information may be stored securely using trusted third-party systems or internal business systems.
7. Access and correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
To do so, please contact us using the details below.
8. Cookies and tracking
Our website may use cookies and tracking tools to:
- Improve user experience
- Analyse website performance
- Support marketing and advertising (e.g. Meta, Google)
You can disable cookies through your browser settings if preferred.
9. Marketing communications
- We may send you updates, offers, and promotions.
- You can opt out at any time using the unsubscribe link or by contacting us.
- Service-related messages (such as booking confirmations or account notices) will still be sent.
10. Under 18s
- If you are under 18, a parent or legal guardian must consent to the collection and use of your information.
- We only collect what is necessary to provide our services safely.
11. Retention of information
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal and business obligations
- Resolve disputes and enforce agreements
12. Changes to this policy
- We may update this Privacy Policy from time to time. Any updates will be published on our website.
To request access to or correction of your information, or for any privacy questions, contact us at papamoa@s30studio.co.nz. You also have the right to complain to the Office of the Privacy Commissioner.